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Privacy Policy

Last updated:

Draft. This document is a placeholder pending review by counsel. If you have questions before the final version is published, email privacy@voicedapp.co.

1. What we collect

  • Account: email address, password hash (bcrypt cost 12), agreement timestamps.
  • Quiz answers: frequency, triggers, child age range, aspirations. Stored to personalize practice.
  • Conversation transcripts you generate inside the app.
  • Family memory: short, derived insights about your family that personalize practice (see section 5). This is not a copy of your raw chats.
  • Subscription metadata returned by Stripe (status, period end). We never see your card number.
  • Operational telemetry: error reports, page views, feature usage. We do not record keystrokes or your conversations.

2. How we use it

To run your account, personalize scenarios, charge your subscription, send transactional email (welcome, receipt, trial reminders), and improve the product. We do not sell your data and do not share it with third parties for advertising.

3. Where it lives

Database: PostgreSQL hosted on Railway (US region). Payments: Stripe. Email: Resend. Errors: Sentry. Analytics: PostHog. All vendors are GDPR-compliant and bound by DPA.

4. Your rights

You can export all your data (Settings → Export) or delete your account permanently (Settings → Delete account). Deletion anonymizes PII immediately; transcripts are soft-deleted and purged after 30 days.

5. Family memory & crisis safety

As you practice, Voiced builds a family memory — short notes about what works for your child, recurring triggers, and your own growth edges — so guidance gets more personal over time. This is derived data, not a copy of your raw conversations: each note carries its provenance (where it came from, how confident we are, when we observed it) and fades automatically if it isn’t reconfirmed. You can review the full memory with its audit trail any time in Settings → View family memory, and it is included in your data export. Deleting your account removes it.

If something you write suggests you or your child may be at risk, Voiced shows crisis resources and records a minimal safety flag in a separate, access-restricted log kept for 30 days. That log is never sent to analytics or error tracking, is excluded from the automatic data export, and is available only on request. Voiced is a practice tool, not a crisis service — see our Terms.

6. Cookies

We use a single first-party preference flag (voiced:cookies_accepted) to remember that you consented to storing your quiz answers in your browser. No third-party advertising cookies are set.

7. Contact

Email privacy@voicedapp.co. For data deletion you can also write to support@voicedapp.co.